The Uncommonly

Can InsurTech make miracles happen in US healthcare?

By Amy Radin

As an American and the de facto administrator of my family’s health insurance, I am reminded routinely of some of the complexities of the methods we employ to maximize health and pay for care in this country. Forces are driving individuals, providers, insurers and employers to change their approaches or suffer the consequences.

InsurTech companies who take aim at the US health care industry by using software and data to improve efficiency and outcomes can benefit from this opportunity. Depending on whether you are an optimist or pessimist, the health care sector is the land of endless opportunity or unsolvable problems. Since the scale is huge, even small steps forward, aimed at opportunity pockets, can translate into significant wins.

Let’s view the situation through four lenses: the health of the American people, marketplace trends, the role of regulation, and the players. You can unpack any one of these and understand why Venture Scanner has identified over $26BN in funding that is being poured into 1,300 health-technology companies across 21 categories and 48 countries. The issues and implications arising from any of these categories are intertwined, so even startups focusing on health insurers cannot disconnect from what is happening in the rest of the ecosystem. This post focuses on health insurance in the US, not the broader health care space or other geographies, because US is a) a massive market and b) a different structure from markets in Europe and Asia).

Americans, overall, do not live a healthy lifestyle

The United States came in last place in a 2013 ranking of affluent countries’ health in a Mayo Clinic Proceedings study which included four factors in its definition of “healthy lifestyle”: diet, exercise, weight and smoking.

Americans are getting fatter. Over one-third of the adult population is obese. Every single state has an obesity rate over 20% as, adding an estimated $200BN to the national health care tab.

A piece of good news from the Centers for Disease Control is that the percent of adult smokers has dropped steadily from 42.4% in 1965 to 16.8% in 2014. The trend amongst students has been less stable, but generally downward, peaking at 36.4% in 1997 and dropping to 15.7% in 2013.

This is a huge and shifting marketplace

Consider just a few dimensions:

Healthcare spending represents 17.5% of the US Gross Domestic Product, $3.2 trillion, or about $10,000 per person. As the population ages, government spending in the sector is expected to increase. Also consider that 30% of Medicare dollars go towards the 5% of beneficiaries who become very ill and then die each year.

Employers are taking action to shift costs to employees, and slow down spending. Employers provide coverage to 150MM Americans. And, according to the Kaiser Family Foundation in 2015 total average annual premium per employee has increased from $5,791 to $17,545 since 1999. Employees are being asked to pay more, or to avoid doing so by trading down to high deductible plans. This creates near-term savings back to healthy families who don’t run into any medical surprises. What is rarely highlighted, however, is how many families are effectively assuming the financial risk of facing a large deductible in the event of, say, an unanticipated hospitalization. Since 62% of Americans have less than $1000 in savings and 21% have no savings, the potential is real for individual families to face serious financial consequences as a result of this choice.

Only one in seven Americans understand the insurance plans they select yet are held increasingly responsible to manage decisions that could have implications not only for cost, but also for quality of life.

Insurance carriers have benefited from ACA (Affordable Care Act aka Obama care, formally named the Patient Protection and Affordable Care Act) because of how the statute has expanded the market and provided premium subsidies for lower-income households. At the same time, insurance companies remain the least trusted of the health care subsectors.

Regulations focus on changing behavior, protecting patient data, and stimulating innovation

ACA, signed into law in 2010 and upheld by the Supreme Court in 2012, is watershed legislation that set the sector up for reinvention. ACA takes both a carrot and stick approach to increase coverage and care effectiveness while lowering costs, e.g.,

  • If as a user you don’t purchase coverage, you face penalties.
  • If as an employer of 50+ people you don’t offer coverage, you face penalties.
  • Health care providers are being incentivized to make ‘meaningful use’ of electronic health records to create efficiencies and improve care decisions, and face penalties if they fail to use such tools
  • Primary care providers and general surgeons are being incentivized to move to low-coverage geographies.

These are just a few examples of how ACA is attempting to get people to change how they select, use and administer health care payments and services.

Two other regulations impact Health Insurers:

  • The Health Information Privacy and Protection Act, better known as HIPAA, the privacy, portability and security rule designed to protect patient health information, while improving data portability. HIPAA impacts how data is stored, protected, used and transferred.
  • The HITECH Act (Health Information Technology for Economic and Clinical Health) was enacted to support the development of a nationwide health IT infrastructure, as well as define and maintain standards for health information technology products and how they interact with each other.

Any health care player — incumbent, startup, or investor — must understand how the regulations work

For those who question the likelihood that ACA is repealed, consider that while this year’s election suggests anything can happen in politics, keep in mind that there have been over 50 failed attempts by Republicans in Congress to undo the legislation. So, better to understand how the incentives and disincentives relate to any potential new business model, and appreciate how big a departure ACA’s core principles are from the traditional way in which the US health care system has operated. The latter is vital to understand the dynamics of the new playing field and how individuals, providers, insurers and employers are responding.

The winning business models will be those that:

  • Link to the regulatory levers – carrots and sticks for individuals and providers – and move them.
    This is where the commercial value lies.
  • Prove they can deliver better outcomes at lower cost.
  • Demonstrate potential to scale, by itself, via B2B partnerships, or via exit to a scale incumbent.
  • Have a viable basis for underwriting and risk management.

Success will be a function of software + data + tactical knowledge of the levers – both the regulations and how to motivate behavioral change where people are being asked to make radical changes.

This post is also published in Amy’s columns on LinkedIn, Insurance Thought Leadership, Medium, and Daily Fintech.

Select Category

Amy Radin Profile Pic

About Amy Radin

Amy Radin is an adviser, speaker and author, working with executives and senior leaders to deliver growth through meaningful innovation. She offers an uncommonly pragmatic and disciplined approach that begins with pinpointing high-potential unmet market needs, and from there provides a proven framework for “what to do next” and how to lead through the inevitable, daily challenges any organization will face in pursuit of innovation.
Read More

The Change Maker's Playbook Infographic

Download My Infographic

The Change Maker's Playbook: How to Seek, Seed and Scale Innovation in Any Company
Download Now

The Change Maker's Playbook

Buy My Book

The Change Maker's Playbook: How to Seek, Seed and Scale Innovation in Any Company
Order Now

Sign Up for My Newsletter

Join The Uncommonly Pragmatic Newsletter

Amy is a leader who is demanding and relentless in the pursuit of the great.

In The Change Maker’s Playbook she shares her philosophy and methods to transform ‘out-there’ ideas into new real world business models that can change businesses’ growth trajectories and how brands engage with their customers.

Kahina Van Dyke
Global Head, Digital Channels & Client Data Analytics; Standard Chartered Bank Board Member, Progressive Insurance